Feb
04

How To Keep Mistakes With Clients From Turning Cancerous

Don’t you hate it when a client emails you: “You know, I feel really ignored. Why haven’t you responded to my last email?”

Or how about: “This class isn’t working for me. I’m in a completely different place with my situation from the other participants, and you aren’t following me at all.” And of course: “What’s that thing on your website? Is it a squashed bug? Boy, your website is ugly.”

You make mistakes with them all the time. Really heartening, ain’t it?

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