Apr
19

7 Reasons To Thank Your Employer Today

Almost everyone these days wants to be the next Richard Branson or Donald Trump but not everyone has the entrepreneurial spirit it takes. Let’s face it, it’s kind of un-cool to say that your ambition is to win ‘Employee of the month’. It’s much more socially acceptable to say you want to run your own business or become an entrepreneur — but are you really made of the right stuff?

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Jan
06

Show Off Your Professionalism

What separates great customer service representatives from the mediocre ones? Professionalism. If you think and act like a professional, your customers—and your managers—will take you seriously and treat you that way.

Here’s how to distinguish yourself from the pack:

• Project confidence.

Inject positive words and phrases into every conversation. Customers like to hear you say “Consider it done,” “I’ll handle that immediately,” and “I’ll take care of that for you.” Eliminate the following words and phrases from your vocabulary: “But,” “Maybe,” “I’ll have to see,” “I can’t” and “I’m not sure.”

• Dress the part.

This is a preview of Show Off Your Professionalism. Read the full post (375 words, estimated 1:30 mins reading time)